Vela App — Support
We're here to help with anything about the Vela App: your account, subscriptions, horoscope and wellness features, or technical problems.
Contact us
Email us and we will reply within 24–48 hours:
Email velahoroscope@gmail.comYou can also reach us from inside the app: Settings → Contact, Settings → Report a Bug, or Settings → Send Feedback.
Frequently asked questions
How do I manage or cancel my subscription?
Subscriptions are billed through your Apple ID. Open Settings on your iPhone → your name → Subscriptions → Vela. You can also restore purchases from the app's Premium screen using "Restore Purchases".
How do I delete my account and data?
In the app, go to Settings → Delete Account. This permanently removes your account and associated data. You can also email us to request deletion.
Do I have to provide my birth time or birth place?
No — they are optional. Adding them makes your birth chart and horoscope more precise, and you can add or edit them any time under Settings → Account.
Something isn't working. What should I do?
Make sure you have the latest version of the app, then try signing out and back in. If the problem persists, email us with your device model and a screenshot and we'll investigate.